97901 Rimavská Sobota
1. How to Order our Products
You can order directly on our website www.redantstyle.com using the shopping basket, writing all needed data and sending a purchase order. Our contractual partners have a possibility to send their order by email on firstname.lastname@example.org To order goods it is needed to choose article codes and once we have received your order, we will send you a confirmation e-mail to confirm receipt. In case of any changes in an order from the company side, customers will be contact by our business department employee immediately. For further requirements, do not hesitate to contact us on tel. +421 907 252 650, or email@example.com.
2. Duties of Seller
- To inform customer of all changes in an order
- To place an order of goods without damage
- To supply goods according to rules and regulations in the Slovak Republic
- To supply goods by an order (kind, price, colour)
3. Duties of Buyer
- To receive goods
- To check a package of goods
- To inform a supplier in case of damaged goods
After receiving damaged package our company is not responsible for damaged goods caused by transport. If a buyer does not receive goods, supplier will enforce compensation of originated loss. While a customer requires supplying goods again he/she obliged to pay the costs for the first delivery.
Price of products is initiated with VAT for each one. Supplier reserves the right to change the price according to exchange rate, market price and inflation. An invoice, delivery note with exact description of goods, constituent price, total price and price for transport are purchase documents.
5. Delivery Conditions, Way of delivery
Goods are delivered at the latest within two working days from received order. If the goods are not in a store a customer is informed with further delivery by email. Goods will be delivered by a Courier Company or the Slovak Post Office. Payment for goods is carried out at parcel receiving from a courier or at Slovak Post Office or advance payment per invoice. Charges for transport:
Shipping with delivery to Slovak republic is free of charge.
|Country||Shipping costs incl. VAT|
|EU countries||2,80 €|
|other countries||4,50 €|
6. Order Cancelation
In case erroneous order, it is needed to contact our company by email on firstname.lastname@example.org or tel. +421 907 252 650. To cancel or change an order is possible only before sending off goods. According to the Law 108/2000 Coll. and later amendments of customer protection at house-to-house selling it is viable to cancel order within 14 days from receiving goods. Goods must not be used and damaged.
7. Warranty Period, Warranty Claim
The warranty period given to our products is 24 months, if not specified, under Slovak law. An invoice is a certificate of guarantee and a purchase document, too. In all cases the commencement date for the period is the actual day of receiving goods. Warranty Claims cover latent defects found by a customer after purchase or when using a product (wrong stitchery on cases, wrong battery recharge and charger does not charge). Further solution sequence is according to Commercial and Civil Code.
Warranty Claims does not cover defects that are caused by wrong using (cover or plastic wrap replacement) and mechanical damage.
8. Warranty Claim Procedure
If a fault is determined after product receiving or during warranty period it is necessary to contact a supplier on tel. +421 907 252 650, or email@example.com. If you make a claim under this Warranty we need this information: exact article name, invoice number, disruption complaint. A complaint goods is needed to send at your own expense onto our address (Lenka Rubintová, Rimavská 1650/1, 97901 Rimavská Sobota) with an invoice photocopy and complaint reason. A product must be carefully wrapped because of product damage during transport. This fact of damage could be a reason of complaint failure. Complaint result is done within three days from product receiving by our company. A result will be sent by mail or other agreed way. A rightful complaint is solved at supplier cost within 30 days from the start complaint pursuance. A baseless complaint will send back to customer with our attitude.